Blip

About this episode

This is not your father's training video. Zingerman's 5 Steps to Effectively Handling Complaints features no actors or scripts, just real Zingerman's employees and customer describing real situations and walking you step-by-step through a service recipe that helps take the stress out of one of the most challenging encounters in customer service. We don't know if this works for ducks or chickens, but we know that for humans it results in higher sales and makes any business a better place to work. Inc Magazine called Zingerman's "The Coolest Small Company in America." You just might decide that this is the "Coolest Training DVD in America." To find out more and free samples of our training tools go to www.Zingtrain.com.

• Release Date

  Feb 10, 2009

• Runtime

  04:17