A series of video clips that illustrate the mediation process.For more information about mediation, please contact UK Mediation.
The interpersonal problems resolved for now, the two colleagues are able to pick up the report again with the manager’s support.
The parties’ improved understanding is summarised in writing.
Once the issues are clear, the mediators encourage a more direct exchange between the two, while carefully managing the conversation.
The mediators get the parties to agree on the key issues.
The joint mediation session begins with some rule-setting, and then each of them takes some time to say their piece.
Jackie has realised that she can’t be impartial this time, and so has suggested the parties contact the mediators. They attend in turn for a private session
Mediation skills aren’t just used by mediators! Here, the manager, Jackie, tries to resolve the situation using some key skills.
Many workplace disputes come to a head with an angry exchange or ‘spark’ between the parties. Here, Andy & Letitia meet in the tea room, where they discuss their joint report.