This is the second part of Response Group Videos, in this part we look a the user and agent exerience
This video is around 20 minutes long and goes through how to set up a Response Group, in the video we cover RGSCOT to setup contact objects and then create a one level workflow
Brett, Junners and I participate in a MOC video call over 3g. Brett recorded it on his phone (so apologies for the quality and dusty screen)