The Strategy Lab is dedicated to providing relevant content that will help your organization improve both it's operational efficiency and service excellence.
Companies that improve processes become more productive, save money and retain customers. One of the most important tools in improving processes with-in the typical company is Enterprise software. As a result the selection and implementation of major enterprise software should never be made in haste. Failure in a major enterprise software implementation can result in low user adoption, lower than expected return on investment, potentially unhappy customers and risk placing themselves at a comp...
Last week at the Strategy Lab we did a quick video on the definition of an IT Project failure - a simplistic yet critical post in establishing the foundation for our upcoming discussions on the 9 critical steps of implementing enterprise software that will optimize your business. In today's talk we decided to review three examples of IT project implementations that went horribly wrong. The boondoggles we reviewed fit into one or more of the following IT Project failure categories including: 1....
Projects - especially IT projects fail! In many cases IT projects fail more often then they succeed. Reports by Gartner, Butler, Forrester Research and AMR all point to disappointment. The above failure data is troubling and sends a strong signals that much room for improvement exists. The data variances reported by the different agencies potentially indicate that the word failure is ambiguous and is defined differently depending on what character you played in the software implementation proc...
Implementing and upgrading software can be a costly capital expense but your objective should always be to look towards reducing future operational expense. Join in the discussion with Scott Van Dam and Paul Hart of the Waggware Strategy Lab as they discuss the various reasons of why implementing and upgrading software is critical in optimizing your business and improving your customer experience.
