In this programme, behaviour management guru John Bayley meets Debra Robinson, an English teacher at Highgate Wood School in north London.Debra is working with Year 9 on Stone Cold, a novel about a homeless boy, and is trying to get verbal reactions from the pupils. Despite her promptings and encouragement, she gets few responses, especially from the African-Caribbean boys in the class.Bayley offers some helpful advice about practical classroom strategies designed to build pupils' confidence, ...