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      <title>Why Senior Managers Should Care About KM: Lessons from the SMRT Committee of Inquiry</title>
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      <blip:puredescription>Singapore, 6 September 2012. Patrick Lambe from Straits Knowledge gave a great presentation at the 2012 KM Singapore conference. Knowledge and information management are often seen as backroom support functions that have little strategic impact on an organization&amp;#8217;s success or failure. The Singapore Mass Rapid Transit (SMRT) breakdowns in December 2011, affecting 220,000 commuters, demonstrate how systemic failures in understanding the critical role of knowledge and information can lead to disastrous failures in organisational effectiveness and widespread loss of public confidence. See more at http://www.kmsingapore.com/</blip:puredescription>
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&lt;br /&gt;

Singapore, 6 September 2012. Patrick Lambe from Straits Knowledge gave a great presentation at the 2012 KM Singapore conference. Knowledge and information management are often seen as backroom support functions that have little strategic impact on an organization&amp;#8217;s success or failure. The Singapore Mass Rapid Transit (SMRT) breakdowns in December 2011, affecting 220,000 commuters, demonstrate how systemic failures in understanding the critical role of knowledge and information can lead to disastrous failures in organisational effectiveness and widespread loss of public confidence. See more at http://www.kmsingapore.com/

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