Recent Posts - Blip http://blip.tv Recent Posts - Blip - Blip en-us http://blip.tv Wed, 09 May 2012 17:03:54 +0000 Wed, 09 May 2012 17:03:54 +0000 F542EC92-99F8-11E1-84C4-EC08607E8983 http://blip.tv/hbrchannel/how-starbucks-trains-customers-to-behave-6136181 How Starbucks Trains Customers to Behave hbrchannel 941262 hbr-channel hbrchannel The HBR Channel http://blip.tv/hbrchannel http://a.images.blip.tv/Hbrchannel-picture119.jpg 6136181 6119384 file TV-UN 0.0 2012-05-09T17:03:54Z English Business/Finanace 0 0 0 2 News & Politics News & Politics 1 213 AYL2w1kC http://blip.tv/play/AYL2w1kC http://blip.tv/comments/?attached_to=post6136181&skin=rss Hbrchannel-HowStarbucksTrainsCustomersToBehave341.png Anne Morriss, managing director of the Concire Leadership Institute, explains how the coffee giant increased efficiency and satisfaction by treating customers like employees. No license (All rights reserved) <iframe src="http://blip.tv/play/AYL2w1kC.html?p=1" width="550" height="443" frameborder="0" allowfullscreen></iframe><embed type="application/x-shockwave-flash" src="http://a.blip.tv/api.swf#AYL2w1kC" style="display:none"></embed> <br /> Anne Morriss, managing director of the Concire Leadership Institute, explains how the coffee giant increased efficiency and satisfaction by treating customers like employees. YahooPartnerVideoID Blip post id 6136181 http://blip.tv/file/6119384 Business anne morriss customer service customers marketing starbucks harvard business school review publishing hbr Wed, 09 May 2012 17:03:54 +0000 anne, morriss, customer, service, customers, marketing, starbucks, harvard, business, school, review, publishing, hbr http://a.images.blip.tv/Hbrchannel-HowStarbucksTrainsCustomersToBehave341.png anne, morriss, customer, service, customers, marketing, starbucks, harvard, business, school, review, publishing, hbr <iframe src="http://blip.tv/play/AYL2w1kC.html?p=1" width="550" height="443" frameborder="0" allowfullscreen></iframe><embed type="application/x-shockwave-flash" src="http://a.blip.tv/api.swf#AYL2w1kC" style="display:none"></embed> How Starbucks Trains Customers to Behave