PodUniversal - Edition 44 Indian Banks Association and Consumers Association of India organised a one-day seminar on "Rights and Responsibilities of banks and customers" at Chennai on 6th October 2008. Mrs Usha Thorat, Deputy Governor, Reserve Bank of India addressed the seminar. Important excerpts from her speech is given in this podcast. She has dealt with penal interrest, loan recovery, ATM cards, Credit Cards, Loan documents, etc. Less