This is a short 20 minute tutorial on how to do a KM planning exercise using Straits Knowledge's KM Planning Toolkit. In a participatory session with the organisation's managers we look first at KM pain points, using the KM Diagnostic Cards, then at behaviours using the Organisation Culture Cards, then at any other KM-related insights that come through from discussion with the managers. The next stage is to prioritise a key cluster of issues to work on, and start designing interventions using our KM Method Cards. The KM Planning Toolkit can be purchased at http://store.straitsknowledge.com Less