Joan Frye-Williams Library Futurist Sacramento, California Traditional library service has focused on – and done a good job with – individual service transactions. We’re always happy to help you, one-on-one. But there’s no way we can touch everyone who’s entitled to our service, one person at a time. Consultant and futurist Joan Frye Williams thinks that the long-term viability of libraries may depend on using our talents in new ways, to benefit far more people. In this lively session, Joan will offer practical suggestions for changing how we work, in order to multiply – and get credit for – the benefits each of us provides to the communities we serve.