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About this episode
Aug 18, 2011
52:22
Vanessa Uribe of the El Dorado Law Library talks about customer service based on Zingerman's Deli in Ann Arbor, Michigan. Her powerpoint and hand ou...
Vanessa Uribe of the El Dorado Law Library talks about customer service based on Zingerman's Deli in Ann Arbor, Michigan. Her powerpoint and hand outs are available on her blog. http://edlawlibrary.wordpress.com/2011/08/18/customer-service-webinar-for-the-nicolet-federated-library-system/#comment-5
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