This video was prepared for a MLS reference class to be presented alongside Karen Hein's (UNO) and Robin Bernstein's (Bellevue University) applications of virtual reference. The Nebraska Library Commission has been offering chat reference since December of 2006.
The mission of the Nebraska Library Commission is statewide promotion, development, and coordination of library and information services. The Commission is an advocate for the library and information service needs of all Nebraskans. http://www.nlc.state.ne.us/