Business Service Management experts discuss the importance and value of service context for managing service quality
IBM Service Management
Best of Blip
About this episode
TV-UNhttp://www.ibm.com/software/tivoli/products/bus-srv-mgr?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm2-_-bThis video speaks about business service management and how its about enabling IT and operations, support staff with information that brings together business and IT.
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Release Date
Mar 2, 2010
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Runtime
05:20
