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Georgetown_Cbpp - Unpacking Customer Satisfaction - Opening Keynote

Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies - Opening KeynoteFriday, De...

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Georgetown_Cbpp - Unpacking Customer Satisfaction - Panel 1, Part 1

Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies - Panel 1, Part 1Friday, De...

Unpacking Customer Satisfaction - Panel 1, Part 1 Georgetown_Cbpp

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Unpacking Customer Satisfaction - Welcome

Unpacking Customer Satisfaction: The Role of Complaints Across Industries & Agencies - WelcomeFriday, December 4, 2009Fisher Colloquium, Rafik B. Hariri BuildingGeorgetown University, Washington, DCWelcome: John W. Mayo, Executive Director, Georgetown Center for Business and Public PolicySlides & more information are available at cbpp.georgetown.edu.