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Unpacking Customer Satisfaction - Panel 4, Part 1

Unpacking Customer Satisfaction: The Role of Customer Complaints Across Industries and Agencies - Panel 4, Part 1Friday, December 4, 2009Fisher Colloquium, Rafik B. Hariri BuildingGeorgetown University, Washington, DCPanel 4: Complaint-Driven Issues within BiopharmaceuticalsJeffrey Macher, Associate Professor, McDonough School of Business, Georgetown University and Senior Policy Fellow, Georgetown CBPPProfessor Macher's academic paper is available at cbpp.georgetown.edu

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Unpacking Customer Satisfaction - Panel 4, Part 1

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45 episodes