Did Voxeo really bring a 16,000 port IVR system to SpeechTEK this week to demo? What was involved with making that system? What is new in Voxeo?s Prophecy 10 release? In this episode, host Dan York interviews Voxeo CEO Jonathan Taylor about the goals for Prophecy 10, what was achieved, and what it took to put together a system that could be shipped to SpeechTEK for demonstration purposes. You can get more information about Prophecy 10 and download a free version for Windows, Linux or Mac OS X ...
Why did Voxeo acquire Teleku? What does Teleku do? What happens now? In this episode, host Dan York interviews Teleku founder Chris Matthieu about how Teleku started, what services it provides, and what Chris will be doing now that he is a ?Voxeon?. See our news page about the acquisition for more details: http://blogs.voxeo.com/news/teleku/
Originally published June 28, 2010 - How do you connect a USB headset to an iPad? Do you have an iPad and want to use Skype or other VoIP softphones? Would you like to use a USB headset instead of just the speaker/mic? In this episode, host Dan York shows the 3 simple steps to using a USB headset with the Apple iPad via Apple?s iPad ?Camera Connection Kit?. (In ETT#52, Dan demonstrated the full range of what the Camera Connection Kit could do.)
Originally published June 17, 2010 - Want to know what the Apple iPad ?Camera Connection Kit? is all about? In this episode, host Dan York ?unboxes? the kit he bought ($29 from Apple?s site) and demonstrates how it works with both a SD card and a direct USB connection to the camera. And? if you hang in to the end, you?ll see how the USB connector can be used to have a USB headset work with Skype on the iPad!
Originally published June 16, 2010 - Have you wanted to use a VoIP softphone from your iPhone or iPad? Sure, Skype is available, but what if you want to use a softphone that works with SIP and can connect to a corporate IP-PBX? In this episode, host Dan York reviews the new Bria softphone for the iPhone that was released this week by CounterPath Corp. He shows how it works, how it can connect to applications running on Voxeo?s Prophecy Hosting or Tropo platforms and offers some other comments ...
Originally published April 19, 2010 - What if small businesses could have an easy way to have the same power to engage with customers that large call centers have? How can customers calling into a company avoid ?voice mail jail? and get to the right people? Host Dan York interviews Ringio CEO Sam Aparicio about Ringio?s new service launched on April 19, 2010, at the eComm Conference in San Francisco. Sam talks about the problem Ringio is trying to solve, demos the software, shows the mobile ve...
Want to learn about voice biometrics? Want to hear about real deployments and use cases? Want to network with the leading practitioners and vendors in the field? In this episode, host Dan York talks with Dan Miller, Senior Analyst at Opus Research, about the Voice Biometrics Conference coming up on May 4-5, 2010, in the New York area. The two Dans discuss the history of the conference, the topics that will be covered, the kinds of presentations you will hear and how you can register to attend....
http://blogs.voxeo.com/ett/ What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers are looking for and what he has seen in the way of communication trends. More information about Excelsis may be found at http://www.excelsisnet.com/en/ ...
http://blogs.voxeo.com/ett/ What are the trends in voice biometrics and how is CSIdentity unique in the industry? In this segment of our Voice Biometrics series, host Dan York interviews Bill Morrow, Chairman and CEO of CSIdentity about their biometric services, trends in voice biometrics and what makes CSIdentity's services different than others in the field. Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications ...
http://blogs.voxeo.com/ett/ How can voice biometrics help with identity and how are Vocalect's services unique? In this segment of our Voice Biometrics series, host Dan York interviews Peter Soufleris, Founder and CEO of Vocalect about their biometric services, trends in voice biometrics and what makes Vocalect's services different than others in the field. Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications on ...