Lee Provoost, Headshift/Dachis Group discusses an alternative way of implementing applications in a layered fashion. The idea is that interactive (social?) apps be layered over traditional (ERP/CRAM) transactional systems with IT owning ID management, security etc. Possible?
Susan Randal, controller, WiFi Alliance explains how her organisation is benefitting from its use of FinancialForce.com
RightNow has issued a Customer Service Agreement. It represents a fundamental change on the SaaS delivery model that is more customer friendly than comparative offerings.
SAPience shootout
We talk about some of the technical stuff behind SAP's new saas initiaitve for the Business Suite
Eugene Lee explains what he sees as the developing landscape for social computing tools.
Umair Haque discusses the opportunity for a changing world.
Jarvis and Haque discuss the new business models that are starting to emerge out of the digital revolution
In this set of segments, Andrew Keen provides a historical context for his position warning of the dangers of rampant individualism