Assess, Design & Measure: Establishing a Framework for Continual Service Improvement

cportalinc

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CP announces a "do-it-yourself" Toolkit for the ITSM & ITIL Practitioner. Join David Mainville, Co-Founder & CEO of Consulting-Portal, in a discussion on practical techniques for ensuring success in your IT Service Management programs. This will include "do it yourself" techniques for benchmarking your Processes, the design and documentation of your ITSM Processes, as well as establishing a dashboard for ITSM Metrics. David will conclude with an introduction to CP's new on-demand toolkit for the ITSM practitioner.

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