cportalinc

About this original series

Webinars and presentations on all aspects of IT Service Management.

Category
How To News & Politics Tech & Gadgets
# Episodes
24 episodes
Rating
TV-UN

Episodes of cportalinc

- Play
  
  Introduction to ITOptimizer
  
  A short video describing how ITOptimizer can help support your IT Service Management program. ITOptimizer is a complete subscription based toolkit for the ITSM professional or anyone embarking on an ITSM program. ITOptimizer contains 4 modules: * eAssessment helps you conduct a process assessment through ITIL, Cobit and CMM based surveys - or build your own and distribute them over the net * eProcess is a process modeler complete with over 40 ITIL based process templates, or build your own pro...
  - Release date
    
    Feb 20, 2011
  - Runtime
    
    02:47
- Play
  
  eGovernance Demonstration
  
  A recording of the training / demo session held Nov 22, 2010.
  - Release date
    
    Nov 22, 2010
  - Runtime
    
    01:09:58
- Play
  
  Leveraging ITSM to Support a Major Datacenter Mi...
  
  Tom Demchak of the NYSE Euronext presents a case study on how the ITIL processes of Change Management, Configuration Management, Release Management, Incident Management and Problem Management played a crucial role in supporting a datacenter relocation consisting of 300 applications, 2500 servers and thousands of external connections within 9 months and WITHOUT disruption. The presentation was given on November 8, 2010 at the IT Optimization Group (ITOG) meeting held in NYC.
  - Release date
    
    Nov 14, 2010
  - Runtime
    
    46:42
- Play
  
  Metrics and Reporting Initiative
  
  In this presentation Dan Holewienko and Michael Canny discusses their "Metrics and Reporting" initiative, a practical approach to suing Service Catalog and Dashboards in support of IT Service Management. The presentation was given on November 8, 2010 at the IT Optimization Group (ITOG) meeting held in NYC.
  - Release date
    
    Nov 14, 2010
  - Runtime
    
    40:49
- Play
  
  Governing Your IT Service Management Implementat...
  
  In this presentation Dave Howard, formerly of Toyota Financial Services, provides valuable insight into how to govern your IT Service Management program to ensure compliance and adoption. The presentation was given on November 8, 2010 at the IT Optimization Group (ITOG) meeting held in NYC.
  - Release date
    
    Nov 14, 2010
  - Runtime
    
    59:04
- Play
  
  AIG - IT Service Management Journey
  
  Tom Cisternino and Bob Decker of AIG provide an overview of their IT Service Management initiative including the approach, challenges, benefits and lessons learned from dealing with ITSM on a Global scale. The presentation was given on November 8, 2010 at the IT Optimization Group (ITOG) meeting held in NYC.
  - Release date
    
    Nov 14, 2010
  - Runtime
    
    45:41
- Play
  
  ITOptimizer: eGovernance
  
  Join David Mainville, CEO & Co-Founder of Consulting-Portal for an in-depth look at ITOptimizer's latest module called eGovernance.
  - Release date
    
    Oct 28, 2010
  - Runtime
    
    01:03:39
- Play
  
  ITOptimizer - overview of eEducation
  
  An overview of the eEducation module of ITOptmizer, software to assess, design and govern your IT Service Management process's.
  - Release date
    
    Feb 23, 2010
  - Runtime
    
    01:56
- Play
  
  ITOptimizer - overview of eProcess
  
  This is an overview of the eProcess module of ITOptimizer, software to assess, design and govern your IT Service Management processes.
  - Release date
    
    Feb 23, 2010
  - Runtime
    
    02:02
- Play
  
  ITOptimizer - overview of eAssessment
  
  This is an overview of the eAssessment mudule of ITOptimizer, software to assess, design and govern your IT Service Management processes.
  - Release date
    
    Feb 23, 2010
  - Runtime
    
    02:13