Holly Stiel is a trailblazing service philosopher who innovated a method of training based on her 17 years as a world-class concierge. Her clients include: Disney, Nordstrom, AVEDA, American Express, and has been the spokesperson for The Visa Signature card. Stiel’s 30 years of service experience have been parlayed into three books and three award-winning instructional DVDs. With a team of producers she has custom-designed the corporate service training programs for Hilton and Hyatt hotels worldwide.For more information: TV.ManyGoodIdeas.com Less